Check Order Status

Access "My Orders" in your account to view statuses: Pending Payment, Pending Shipment, Shipped, Completed.

For shipped orders, click "Details" to check logistics (courier name, tracking number, and real-time updates).

Modify & Cancel Orders

Cancel Order：Cancel any unpaid order via the cart or "My Orders" page.

Modify Order：For paid but unshipped orders, some products allow modifying shipping address or quantity in "My Orders" (subject to product policies).

Shipped Orders：Contact customer service immediately for address/info changes.

Delivery & Receipt

1. Track delivery progress via logistics info and estimate arrival time.
2. Upon receipt, verify product quantity, specifications, and quality against the order. If issues arise (damage, shortage, or mismatch), contact customer service promptly to refuse delivery or initiate a return/exchange.