Return & Exchange Policy

No-Reason Return：Within 7 days of receipt, unused products in original packaging can be returned.

Quality Issue Return/Exchange：Apply for return/exchange at any time for defective products.

Application Process

Go to "My Orders," click "Apply for After-Sales Service," select "Return" or "Exchange," fill in the reason (upload evidence if required), and wait for merchant approval.

After-Sales Inquiry

For any questions (product info, orders, after-sales, etc.), contact our customer service team:

• Get contact information (phone, online chat) from the "Contact Us" section at the bottom of the homepage.
• Online Chat: Receive real-time text support during business hours.
• Customer Service Hotline: Call and follow voice prompts to speak with a specialist.

We hope this guide helps you enjoy a seamless shopping experience on CarterLisa! Our customer service team is always here to assist you!